The login page will look like this:

Login using the provided username and password. If this page stays open for more than ten minutes (without you logging in), it’s connection to the site will ‘expire’. When you enter your information and click ‘login’, the page will reload and you will see a notice that you need to reenter the information. This does not mean you don’t have the correct login information! Just enter the information again, and you’ll likely be able to get in.

If you have lost your login information it can nearly always be retrieved – don’t panic! If you’re a Pica customer just send us an email and we can easily reset your password. If you’re not, you should get in touch with whoever helped set up your site. If the administrator login is well and truly lost, you’ll need to go through the process of resetting it. There are instructions for that here, but we highly recommend that whoever does this should be a web programmer, you do not want to crash your site!